SHIPPING
SHIPPING
We work with the Colissimo service La Poste. Costs and delivery times depend on the amount of your order and the country of destination.
The products are packaged by La Chocolaterie de Monaco in packaging suitable for transport.
Delivery times are set as a guide. It is strongly recommended to provide a longer period during periods of high activity (1 to December 31), the time may not necessarily be guaranteed.
OUR COMMITMENTS
DELIVERY
Our prices are from Monaco. It is your responsibility to provide us with exactly all the details necessary for the proper delivery of your order. You will be delivered in an average of 4 to 20 working days from receipt of your order by THE CHOCOLATE OF MONACO. You may, subject to notify us by phone at (00377) 97 97 88 88, come pick up your parcel at THE CHOCOLATE OF MONACO Place de la Visitation 98000 Monaco. Otherwise, for packages sent to you by mail, we negotiate on your behalf the registration fee with our distributors, including the Post Office. These costs are included in the participation fee for sending or provision which are your responsibility.
The delivery times indicated by THE CHOCOLATE OF MONACO before confirmation of the order by the customer are indicative. Delays that may occur can not give rise to any compensation or penalty, nor warrant the cancellation of the order.
If delivery of products made outside the premises of THE CHOCOLATE OF MONACO, transportation of products will be at the customer's risk. In addition, the delivery costs are borne by the customer and will vary depending on the area of delivery. In case of absence at the time of delivery, in case of incorrect address provided by the customer, the costs of the second delivery will, in any event, to the customer.
RECEPTION
Upon delivery of the goods, the customer shall immediately submit a review for aggregation. When signing the delivery note and / or payment of the invoice for the customer, the products are deemed to be consistent in quantity, weight, temperature, nature, type, quality to those ordered by the customer.
Any claim relating to the products delivered, shall, under penalty of inadmissibility, be made on the delivery note at the time of delivery or at the latest within 24 hours after delivery by registered mail with delivery note and invoice. The introduction of a claim, however, does not suspend the obligation of the customer to pay the invoice issued by THE CHOCOLATE OF MONACO. The mere fact that the customer to take delivery of products and / or does the client to return to THE CHOCOLATE OF MONACO not in any way imply the proof of defective and / or not in accordance with their character and suspended from when not required for the customer to pay the invoice issued by THE CHOCOLATE OF MONACO.
If the complaint is justified, the customer will benefit in any case, without further compensation and choice of THE CHOCOLATE OF MONACO, or a decrease in the price proportional to the amount of defective goods or a refund of the price charged or the cost of replacing THE CHOCOLATE OF MONACO defective goods.
THE CHOCOLATE FACTORY OF MONACO disclaims any responsibility in case the customer consumes the product after the expiration date / consumption and / or does not comply with the instructions given on the conservation / consumption of goods / products (storage temperature, Fashion consumption, conservation mode ...). Similarly, THE CHOCOLATE OF MONACO disclaims any responsibility in case the client would outstanding products and / or integrated with other products after the expiration date.
PAYMENT
The payment of your purchases on the Website operates exclusively in euros. The payment method is authorized credit card. Online payment by credit card is completely secure. Payments by Maestro, Electron card are not accepted.
AVAILABILITY
Our products offered on the site are valid only within the limits of available stocks. In case of unavailability of product after placing your order, we undertake to inform you in 8 days and tell you the wait time for receipt of the product. If you wish, you can request cancellation (refund check within 15 days) or exchange your order by calling us or by contacting us by e-mail.